Refund & Return

Refund Policy

Refunds are normally accepted within 30 days from the date of delivery. Please contact our support team immediately if you experience any issues with your parcels, including but not limited to the following reasons:

Not Received the Parcel

We guarantee a refund or resending of your order if you haven't received the parcel beyond the regular shipping days, except in cases where the customer is responsible for the unsuccessful delivery, such as providing an incorrect shipping address, being unable to complete customs clearance due to the customer's reasons, etc.

If issues such as extreme weather, post office delays, customs clearance, local protests, etc., occur, we cannot guarantee on-time delivery, but we'll do our best to support you.

Some Items Missing from My Shipment

First, check that you've received all the boxes associated with your order. Then fully empty each box you received, as sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please email customer service right away. Include a description of the missing quantities and pictures of the whole parcel. We'll forward them to our warehouse to check the monitor records and the packing picture records.

Steps to Follow:

1. Send an email to the support team for authorization.

2. We'll check and verify the issues.

3. Offer solutions to the customer on a case-by-case basis.

Return Policy

By returning products to Abrmicro, the customer certifies that the products were purchased from Abrmicro and that there has been no substitution, in whole or in part, of the same product from another supplier, distributor, or other sources. The return should be in the original packaging and in unused condition (except for defective products). ESD or moisture-sensitive products should not be opened except under controlled conditions.

General Rules:

- Returns are normally accepted within 30 days from the date of delivery.

- When a customer requests a return due to 'non-original/fake/quality problems', a valid quality report from a third-party authoritative organization recognized by our company is required for the return and exchange.

- Any charges from customs and other fees should be paid by customers if the return is due to the customer's reasons, such as mistakenly purchasing parts.

- Return freight charges must be prepaid; we will not accept COD shipments.